Privacy Policy

Personal information

"Personal information" means personal information as defined in the Act on the Protection of Personal Information (Act No. 57 of 2003): information relating to a living individual that can identify that specific individual by name, date of birth or other description contained in the information (including information that can be readily collated with other information and thereby identify a specific individual), or that contains an individual identification code.

Proper acquisition and use of personal information

The Company acquires personal information properly and does not acquire it by deception or other improper means. Personal information acquired is not used beyond the stated purpose, and is used properly within the scope necessary to achieve that purpose.

Management of personal information

To keep customers' personal information accurate and up to date and to prevent unauthorised access, loss, damage, alteration or leakage, the Company takes the necessary measures — including maintaining security systems, establishing a management framework and providing thorough employee training — and implements safety measures to manage personal information rigorously. The main details are as follows.

(1) Formulating a personal information protection declaration

To ensure the proper handling of personal information, this Policy has been established on the basis of compliance with relevant laws and guidelines.

(2) Establishing rules for handling personal information

Internal rules on handling personal information have been established, covering handling methods, responsible persons and staff and their duties at each stage of acquisition, use, storage, provision, deletion and disposal.

(3) Organisational safety management measures

• In addition to appointing a manager responsible for handling personal information, the Company clarifies which employees handle personal information and the scope of the personal information they handle, ensures operation in accordance with the handling rules, and maintains a reporting and communication structure to the responsible manager should any fact or sign of a breach of the law or the handling rules be identified.
• The Company maintains means of checking the status of personal information handling at any time, carries out regular self-inspections, and conducts audits (internal audits) by other departments or external parties.

(4) Human safety management measures

• Matters concerning confidentiality of personal information are set out in the work regulations, and employees are required to submit a written pledge concerning the handling of personal information when they join the Company.
• Employees receive regular training on points to note when handling personal information, and their roles and responsibilities are clarified and their compliance checked.

(5) Physical safety management measures

• Areas in which personal information is handled are designated, and employee entry and exit is controlled.
• Equipment and electronic media containing personal information are managed appropriately to prevent theft or loss, and are disposed of appropriately when no longer required.

(6) Technical safety management measures

• Access control is implemented to limit the personnel involved and the scope of the personal information databases handled.
• Measures are taken to protect information systems that handle personal information from unauthorised external access and from malicious software.

Personal information we collect

The information the Company collects is as follows.

• Information required to create an account (name, email address, password, etc.)
• Device information at login, IP address and browser type
• Wallet address and transaction history
• Information from enquiries to customer support
• Profile information provided voluntarily by the user

Purposes of use of personal information

Personal information entrusted to us by customers is used for the following purposes.

• Providing, managing and operating the Service
• Responding to opinions, requests and similar regarding the Company or its services
• Business information
• Shipping products in Company campaigns and similar, providing related after-sales service, and sending information on new products and services
• Analysis for service improvement and evaluation based on statistics
• Preventing and investigating misuse and unauthorised access
• Acting in accordance with laws and regulations
• Other purposes made clear to the user
• Carrying out work incidental to the above

Provision of personal information to third parties

Except where based on the Act on the Protection of Personal Information or other laws, the Company does not provide personal information to third parties without the customer's prior consent. Where the Company entrusts all or part of the handling of personal information within the scope necessary to achieve the purpose of use, this does not constitute provision to a third party.

Procedures for disclosure of personal information

Where a request is made regarding personal information — for notification of the purpose of use, disclosure, correction, suspension of use, or suspension of provision to third parties — the Company will respond appropriately and promptly after confirming the identity of the person concerned, as set out below.

(1) Categories of personal information subject to a request

Name, address, telephone number, date of birth, information relating to transactions, etc.

(2) How to make a request

Please apply via the Company's contact form. We will then send you guidance; please follow it to complete each step.
Personal information the Company obtains through this procedure will be used only to the extent necessary to carry out the procedure.

(3) Fees

A fee of 2,200 yen (including tax) per request applies to requests for disclosure of personal information or records of provision to third parties, or for notification of the purpose of use. After your request has been received, please pay by the method the Company separately specifies. Please note that bank transfer charges and similar are to be borne by the customer.

(4) How we respond

We will respond by sending an email to the email address registered with the Company.

(5) Where a request cannot be accepted

Please note that requests cannot be accepted in the cases set out below. Please note also that the specified fee will still be charged where a request is not accepted.

1. Where the identity of the person concerned cannot be confirmed
2. Where a request is made by an agent and their authority cannot be confirmed
3. Where the fee has not been paid
4. Where the request documents are incomplete and cannot be corrected
5. Where the request concerns something other than personal information held by the Company
6. Where doing so would breach the Act on the Protection of Personal Information or other laws, or where laws permit us not to comply with a disclosure request

Security measures for personal information

The Company takes comprehensive security measures to ensure the accuracy and safety of personal information.

User rights and how to exercise them

Users have the right to view, correct and delete their own personal information and to data portability (the ability to transfer data).
To exercise these rights, please follow the specified procedure.

Compliance with laws and standards, and review

The Company complies with the Act on the Protection of Personal Information and other laws, guidelines and this Policy, and reviews this Policy as appropriate in response to changes in the law or in the Service, striving for its continuous improvement.

Contact point

The Company responds in good faith to enquiries and requests concerning personal information and this Policy. Please direct enquiries and requests to the following.

Personal information handling business operator

DART's Inc.
Marubashi Building 2F, 1-25-2 Higashi, Shibuya-ku, Tokyo

Dedicated enquiry form →